Unknown Error on all Articles

Unknown Error on all Articles

Closed
Feature
Articles & Templates
Reported by
stickpig71
Opened
Assigned to
katerinach
Waiting for Response

Description

I am receiving an Unknown Error message on all articles I have previously created and posted. When I click on the Attempt a Fix button, it simply opens another page with the article tree to the left and WA logo in the middle. This is happening in both Google Chrome and Microsoft Edge.

Steps to Reproduce

Navigate to any article I have created and posted.

History

Comments and updates to this report

katerinach Assignee
Hey stickpig71, I took a look at your account but everything seems to be working as expected and saving seems to be working - this might be a local cache desync on your side, so to check and resolve this:
  • Clear your browser cache and cookies
  • Logout
  • Login again
  • If this is still happening, try another browser or in incognito mode
    •   Beside cache it can also be that some kind of Anit-Tracking / Anti-Virus / other security software is preventing some requests of World Anvil making the right checks. Test the following to see if that may be the case:  
  • Try disabling all software like Norton etc. ,
  • Try using the same browser in Incognito mode (normally disabled any plugins and extensions) ,
  • Try using a different browser
  • If it continues , use a mobile phone on a 4G/5G network so see if you can access the website with al your features activated
    • So try these and let me know if this still persists after those steps!
    katerinach Assignee
    Assigned katerinach
    katerinach Assignee
    Added tag Waiting for Response
    DragonThread

    For me, the error is only when I go to create a new article. It doesn't matter how I create, I always get the error message. Eventually the attempt fix button works.

    Tyson_ot_NW
    Same, any time I create an article in Firefox I get
    . It does show up in the article hierarchy as Untitled and if It close the error and change the name it seems to save.
    katerinach Assignee
    Bug has duplicate Can't create articles
    Arirthos
    Getting the same issue using Vivaldi or Firefox, even with extensions disabled. Tried on mobile using duckduckgo browser, seemed to work fine, only red text was the usual minimum 3 character title one you get.
    katerinach Assignee

    This issue should now be largely resolved since we've released a couple of fixes in the last few days - is anyone is still encountering it, please let me know!

    Tyson_ot_NW
    I am no longer getting the error.
    katerinach Assignee
    set this bug to closed
    stickpig71
    I've been able to confirm - the issue is on my end. I've used other computers and there are no issues. The virus protection on my work system is clearly the problem. Thanks!
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