Can't create articles

Can't create articles

Closed
Feature
Articles & Templates
Reported by
bolterbrain
Opened
Assigned to
katerinach
Waiting for Response

Description

I have a Grandmaster subscription, but cannot save any articles as it says "Unlimited drafts require a Master subscription" and then prompts me to upgrade.

Steps to Reproduce

Attempt to create an article

History

Comments and updates to this report

katerinach Assignee
Assigned katerinach
katerinach Assignee

Hi bolterbrain, this might be happening because of the browser cache not having caught up with the changes made. In this case try the following:

  • Clear your browser cache and cookies
  • Logout
  • Login again
  • If this is still happening, try another browser or in incognito mode

Beside cache it can also be that some kind of Anit-Tracking / Anti-Virus / other security software is preventing some requests of World Anvil making the right checks. Test the following to see if that may be the case:

  • Try disabling all software like Norton etc. ,
  • Try using the same browser in Incognito mode (normally disabled any plugins and extensions)
  • Try using a different browser
  • If it continues , use a mobile phone on a 4G/5G network so see if you can access the website with al your features activated.

So try these and let me know if this still persists after those steps!

katerinach Assignee
Added tag Waiting for Response
Variandra
Hello. So i m having a similar issue. I am a freeman memeber so i am limited but i still cant create new articles. i have 11 published articles ATM. 0 drafts. yet when i click new anything it says "article creation failed" and prompts to join a guild. I have tried clearing cache, history, cookies, new browsers, and mobile phone vs desktop. none fix this issue.
katerinach Assignee

Hey Variandra, thanks for reporting! We have deployed a fix specifically for an issue affecting freemen users, so please go ahead and try again and let me know if article creation now works for you.

Variandra
I just tried to create a new article now and still can not create anything. Same error as before.

EDIT: Update. so i checked on my phone and it does create a new article now but it gives and "Uh oh! Something went wrong! We couldn't save your changes, because either: your connection is down (so check your connection!) OR you used an unsupported character (an emoji or UTF-16 character). Remove that character and you're good to go!"
  once i refresh page it comes back sometimes. clicking the fix it button seems to work but it shows up every new creation. So i am able to make a new article but some errors still show.
katerinach Assignee

Thanks for the details Variandra, this sounds like a recent issue that's come up because of the revamp we did to the article create proccess and we are currently working on a fix! But since this specific issue has already been reported, I will close this bug report that was relevant to a different, now resolved issue and you can follow the updates of our current fixes here by upvoting the report!

katerinach Assignee
Bug is duplicate of Unknown Error on all Articles
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