Unable to open articled

Closed
Feature
World Management
Reported by
isaacbabad
Opened
Assigned to
katerinach
Waiting for Response

Description

when I switch to the world and the article manager opens up, the actual articles do not opened when clicked on via the manager. I am able to open them other ways but not through the category system.

Steps to Reproduce

See above

History

Comments and updates to this report

katerinach Assignee
Hey isaacbabad, I took a look at your account but everything seems to be working as expected and saving seems to be working - this might be a local cache desync on your side, so to check and resolve this:  
  • Clear your browser cache and cookies
  • Logout
  • Login again
  • If this is still happening, try another browser or in incognito mode
  • Beside cache it can also be that some kind of Anit-Tracking / Anti-Virus / other security software is preventing some requests of World Anvil making the right checks. Test the following to see if that may be the case:  
  • Try disabling all software like Norton etc. ,
  • Try using the same browser in Incognito mode (normally disabled any plugins and extensions) ,
  • Try using a different browser
  • If it continues , use a mobile phone on a 4G/5G network so see if you can access the website with al your features activated
  • So try these and let me know if this still persists after those steps! Also, if there is a specific error or message you see, let me know as it will help identify the issue.
    katerinach Assignee
    Assigned katerinach
    katerinach Assignee
    Added tag Waiting for Response
    LilMxPlagueRat

    I've been having this issue as well, I've cleared my cache and cookies and logged in and out a couple of times and neither of those work. I have also loaded World Anvil up on Chrome (PC), Firefox (PC) and Opera (Mobile), all three are having the same issue, however it is different articles on each browser that I am unable to open. On Mobile it is happening both on my WiFi and on my Data.

    Those2Nerds
    I think I'm having the same issue as others, and here's more information on what I'm seeing:   A certain article or category, usually one but sometimes two adjacent ones, become unclickable. The cursor don't change to a pointer and clicking does nothing. You can open those articles/categories without issue through other methods, such as ctrl+k searching. If you expand or collapse categories higher in the list, it will change which items aren't clickable.   Using the element inspector, I see something with the aria-label "Root drop zone" is positioned on top of the unclickable items. It looks like this drop zone is supposed to be at the bottom of the tree, but it's instead scrolling with it. The item that ends up blocked is the item that's also at that bottom position when the tree is scrolled all the way to the top.
    Those2Nerds
    Dimi mentioned in Discord yesterday that the issue I was seeing should be fixed, and I can confirm today that I'm not having the same issues anymore.
    katerinach Assignee
    set this bug to closed