Image Mass Edit says upgrade to Grandmaster needed, but I'm already a Grandmaster

Closed

Feature: Images & Image Management
Reported by: Ratha
Opened: 1 Jun 2026
Assigned to: Unassigned

Description

I am suddenly unable to use the mass edit on images in any of the worlds I own. I click on the multiselect button, and a window pops up saying I need a Grandmaster subscription to access that feature. However, I'm already a Venerable Grandmaster, and clicking the link to attempt a fix to the problem does nothing except redirect me to my dashboard. The feature was working fine yesterday and I had no issues until today.

Steps to Reproduce

1. Go to images.
2. Click on Multiselect button.
3. Get pop-up window to upgrade to Grandmaster, while already being Grandmaster.
4. Click on link to attempt to fix the problem, get redirected to dashboard.
5. Click on images and attempt to click multiselect again, get pop-up window again.